Privacy Policy
Last updated: September 2026
1. Information We Collect
Chennai Online Shopping collects minimal personal data necessary to provide pantry delivery services. This includes your mobile phone number for secure OTP authentication and delivery communication, delivery addresses, and optional email address and name.
2. Mobile OTP Authentication
We use one-time password (OTP) verification sent via SMS to verify your mobile number. Your verification codes are securely hashed and never shared or logged in plain text. OTP codes expire automatically after 5 minutes.
3. How We Use Your Information
Your information is used strictly to process orders, facilitate doorstep delivery across Chennai service areas, deliver transaction invoices via WhatsApp or SMS, and ensure account security. We do not sell or rent your personal information to third parties.
4. Data Security
We implement industry-standard cryptographic practices including salted PBKDF2 hashing, HTTPS TLS encryption, and secure session management to safeguard your customer data.
5. Contact Us
If you have any questions regarding our privacy practices or wish to review your account data, please reach out to our customer care team in Chennai.